Client pattern
A global IT-services firm acquiring a startup — revenue defended, escalations cleared in ~12 weeks.
Business context
early retention and engagement risk showed up as insecurity and dropping service quality — exactly the signals a watch is built to catch.
How we helped
a cultural gap analysis, DISC-based transition communication, the 3Cs, and executive + group coaching.
Operating signal
escalations resolved in a record ~12 weeks; projected annual revenue protected and key people retained.
retention-risk signals, stakeholder confidence, manager observations and escalation quality — with pulse indicators approved before use.



