Client pattern
A global IT-services firm acquiring a startup — revenue defended, escalations cleared in ~12 weeks.
Business context
a pattern we see repeatedly across acquisitive portfolios — post-deal insecurity dropping service quality and putting revenue at risk.
How we helped
a cultural gap analysis, DISC-based transition communication, the 3Cs, and executive + group coaching, applied to that specific context.
Operating signal
escalations resolved in a record ~12 weeks; projected annual revenue protected — the kind of repeatable read a retainer makes faster across the book.
sponsor triage quality, risk visibility, intervention follow-through and leadership alignment — with portfolio signal reviews approved for use.



