Client pattern
A global IT-services firm acquiring a startup — revenue defended, escalations cleared in ~12 weeks.
Business context
post-acquisition cultural insecurity tanked customer service and deadlines; acquired employees felt undervalued and saw process as obstruction.
How we helped
a cultural gap analysis, DISC-based transition communication, the 3Cs group training, and executive + group coaching.
Operating signal
client escalations resolved in a record ~12 weeks; projected annual revenue protected.
sponsor confidence, leadership alignment, escalation quality and meeting rhythm — with integration signal checks agreed up front.



